Rock River Valley Blood Center

  • 17-Oct-2017 to 31-Dec-2017 (CST)
  • Donor Services
  • Rockford, IL, USA
  • 10.56
  • Hourly
  • Full Time

Medical, dental, vision, life insurance, 401(k)


General Statement

The primary purpose of this position is to call on existing and perspective donors to confirm and schedule blood collection appointments. Incumbent may also register new and existing donors, confirming identity and accurately recording donor information on BDR (Blood Donation Record) and into the BBCS (Blood Banking Computer System) system. Will ensure high productivity levels and constant flow of donors by understanding inventory levels and blood center needs. Will answer all incoming calls and provide quality customer service to all internal and external parties.

Duties and Responsibilities

  • Perform pre-donation activities which includes outbound calling, scheduling appointments, staying up to date on blood inventory needs and screening donors for eligibility based on blood center criteria.
  • Answers incoming calls and greets donors and walk-ins. Re-routes calls and visitors to the proper area.
  • Provides donors with "Donation Facts Brochure" and may register donors onsite or on mobiles as scheduled.
  • Accurately identify the donor, matching donor demographic information to existing blood donation records.
  • Apply correct bar-code label to Blood Donation Record and maintain donor confidentiality.
  • Instructs donors to fill out proper records and ask "duplicate donor" question.
  • Responds to donor questions or needs at reception area and provides quality customer service.
  • Confirms donor appointments, handles reschedules, cancellations, no-shows and may call upon inactive donors as directed.
  • Performs mobile upload and download.
  • Enters data to add donors, change demographics, change donor requests, update eligibility, post recruiting results, etc.
  • Handles administrative duties as necessary, i.e., maintaining brochures, supplies, copying, distributing mail, etc.
  • Maintains compliance in accordance with all industry regulations (i.e., OSHA, FDA, cGMP) and RRVBC policies.
  • Performs other duties as defined.

Qualifications Required

Education:

High School Diploma or equivalent.

Experience:

One plus years of clerical, customer service and out-bound calling experience with experience in clinical field preferred.

Experience Includes:

Strong outbound calling and internal and external customer service skills. Strong proficiency in Microsoft Office and PC skills. Strong written and verbal communication skills. Excellent data-entry, attention to detail, multi-tasking, and time management skills. Understanding of cGMP and industry compliance regulations, such as FDA, OSHA, CLIA, etc. Good understanding and comprehension of standard operating procedures and the ability to follow quality control and procedural standards.

Any combination of equivalent education and work experience will be considered.

Competencies Required:

  • Attention to Detail/Handling Detail
  • Communication
  • Results Oriented
  • Passion for the Mission
  • Customer Oriented
  • Technical/Professional Knowledge
  • Integrity
  • Quality
  • Control Standards
  • Time Management
Rock River Valley Blood Center
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